ITIL® SERVICE DESIGN
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Study for a qualification in ITIL Service Design (SD) by taking an online training course from 4PA e-Learning!
Why you Should Take This Course:
ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.
The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.
This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.
Browse the course syllabus for a full module by module breakdown of what’s included.
With this course, you’ll receive 6 months access from the date of purchase as well as FREE 24 hour tutor support!
Good service design can improve the alignment of IT with the overall business and user needs and the qualification will illustrate the importance of designing consistent service design practices in order to achieve this.
This course is intended for management and supervisory level staff. You may be involved in Service Design yourself, or you may just wish to understand the processes and principals involved, as they affect the work that you do.
The design process is vital to the continued improvement and development of services within the IT lifecycle.
Why Study ITIL SD with 4PA ?
4PA is :
- A Leading Training & Consulting Organization
- Accredited by various principals
- World-wide presence and delivery models
- Unique, but proven,knowledge transfer and validation techniques
- Adds great value to the Organizations
- Result oriented approach
The Benefits of eLearning:
All 4PA e-Learning courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you – at home, at work or on the move.
Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).
Our courses are easy-to-use. participants will benefit from an interactive multimedia environment that enhances the way you study.
With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.
Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone
This eLearning course contains all the learning materials you need in order to prepare for the ITIL Service Design exam.
The official mock exams are provided and the course includes a module on how to approach these, working through some examples.
Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.
In addition to the resources provided, the examination guidance recommends that candidates should complete at least 20 hours of personal study.
Full Details of our ITIL SD Course:
Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!
Module 1: Introduction to Service Design
This module covers the purpose, goals, objectives and scope of service design and the business value of service design activities. The context of service design in the ITIL service lifecycle and the inputs and outputs of service design are also covered, including the service design package and service acceptance criteria.
The candidate must be able to understand and describe:
The purpose, objectives and scope of Service Design
The context of Service Design in relation to the Service Lifecycle
Input, outputs of the SDP and Service Acceptable Criteria
Module 2: Service Design Principles
The learning objective for this module is to gain sufficient knowledge, to interpret and analyse service design principles, techniques and relationships and their application to the design of effective service solutions.
The module will cover:
Balanced Service Design
Aspects of Service Design
Service Oriented Architecture
Module 3: Service Design Processes
The module covers the managerial and supervisory aspects of service design processes. It excludes the day-to-day operation of each process. More detailed process operation guidance is covered in the service capability courses.
Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.
This module covers:
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Module 4: Service Design Technology Related Activities
This module covers the service design activities and techniques within requirements engineering, and those in relation to data and information management, as well as application management.
It will specifically include:
Management of technology related activities commonly performed in the service design stage
Service design activities and techniques within requirements engineering
Data and information management
Service design activities and techniques within requirement engineering
Service design activities and techniques within data and information management and associated with application management
Module 5: Organizing for Service Design
This module covers the Service Design roles, responsibilities and capabilities. Techniques for assigning roles are also introduced and explained.
It will specifically include:
Service design roles, responsibilities and capabilities
Techniques for assigning roles are introduced and explained
Aspects associated with the service design roles, responsibilities and capabilities
The functions within service design
Roles and responsibilities within the service design lifecycle stage for each of the service design processes
Module 6: Technology Considerations
In this module you will gain sufficient knowledge, to interpret and analyze technology considerations in Service Design.
It will specifically include:
Interpret and analyze technology considerations in service design
Upon completion, students should understand what is involved in the types of tools that would benefit service design
The requirements for service management tools
Module 7: Implementation and Improvement of Service Design
This module covers the service design issues, prerequisites for success, and the six stage implementation approach. Pertinent techniques are addressed and reviewed, business impact analysis, service level requirements and risks assessment.
It will specifically include:
The service design issues relating to business impact analysis, service level requirements and risks
The six-stage implementation approach
Measurements of service design, as a prerequisite for success
Module 8: Challenges, Critical Success Factors and Risks
This module covers the challenges and risks facing service design and how critical success factors (CSF) contribute to service design.
The module enables you to understand the challenges, risks and critical success factors relating to service design.
It will specifically cover:
Challenges, CSFs and Risks
Module 9: Exam Preparation
- This module summarizes the material covered in all previous modules and prepares candidates for the examination.
Thinking of sitting the ITIL Service Design Exam? On this page, you will find everything you need to know!
In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Design Certificate in IT Service Management exam.
You can take the exam online (virtually) using a service provided by PeopleCert.
What you Need to Know About the Exam:
The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.
To pass the exam you must get 28 out of 40 questions correct, or 70% and If successful, delegates will gain 3 credits towards ITIL Expert level.
The course materials provided in the Service Design eLearning course will provide you with all the information you need for this exam.
Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.
This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCertwebsite for a complete list of information and guidance.
You Will be Tested on:
Introduction to Service Design
Service Design principles
Service Design Processes
Service Design Technology Related Activities
Organizing for Service Design
Implementation and Improvement of Service Design
Challenges, Critical Success Factors and Risks
Why not try out a free trial module from our ITIL Service Design eLearning course!
In this ITIL Intermediate trial module, you will learn about the purpose of service design, its objectives and scope and how it delivers value to the business.
It also describes that Service Design is about development of services which convert the objectives from Service Strategy into portfolios of services and service assets.
Try the Course Before you Buy!
Like the full ITIL Service Design (SD) eLearning course, you can access this free trial module from any device whether you are at home, at work, or on the move!
If you require any other information regarding the course or how to access the e-learning on a mobile device, please feel free to leave your details with us via our online contact form and a member of our team will be in touch.
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