ITIL®-SS

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ITIL® Service Strategy

Learning ITIL Poster – Information Sources for the Service Portfolio

This poster shows the many information sources that the service portfolio draws upon, to ensure that the service provider has an understanding of all the services that it provides, the investments in those services and the strategy and objectives of each one.

Learning ITIL Poster – Three Types of Service Provider

There are three main types of service provider. While most aspects of service management apply equally to all types of service provider, other aspects such as customers, contracts, competition, market spaces, revenue and strategy take on different meanings depending on the specific type.

Learning ITIL Poster – Value and Marketing Mindset

In this ITIL poster, we provide an example of a change authorization model, which of course, will need to be adapted to suit your individual business needs.

ITIL – Challenges Relating to Strategic Objectives

In preparing a strategy for an IT service provider, it is important to recognize some key aspects of the behaviours that may exist within the service provider organization, which can be mistaken for a strategy. This article explores some of the common ‘types’ and then explains the use of SMART in preparing sound strategic objectives for an organization.

ITIL Customer Perception of Value – An Interactive Guide

ITIL defines a service as a means of delivering value to a customer by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks. The value of a service is therefore dependent on how useful it is to a customer.

ITIL Information Sources for the Service Portfolio

In this ITIL article we provide a diagram that shows the many other information sources that the service portfolio draws upon, to ensure that the service provider has an understanding of all the services that it provides, the investments in those services and the strategy and objectives of each one. Here we examine each of these information sources in turn.

Learning ITIL Poster – Achieving Balance Between Opposing Strategic Dynamics

In this ITIL learning resource we take a look at how you can achieve balance between opposing strategic dynamics and the impact this can have on your organization.

Learning ITIL Poster – Service Cost Model – Financial Management

Financial management is a key process in the service lifecycle, and applies whether the organization is commercial or not for profit. In this ITIL poster we look in detail at the “cost by service” model, one of the more commonly used approaches.

ITIL Communications Stakeholder Analysis Guide

This ITIL template outlines and analyses the communications by various stakeholders in an organization. Stakeholders in the service management improvement plan are defined as groups and individuals that have an interest in, are involved in, or will be affected by its ongoing development.

ITIL FMITS Elements and Activities – An Interactive Guide

In this interactive guide, you will be shown the 3 major activities that the financial management team for IT Services process and the major inputs and outputs to the process.

Learning ITIL Poster – The Context of Service Strategy in Relation to the Service Lifecycle

The ITIL Service Life-cycle is based on the concept that all stages work together and support each other. In this poster we show the interconnection of the Service Life-cycle stage with the rest of the life-cycle.

Learning ITIL Poster – Utility and Warranty

In this poster we provide a reminder of the important aspects of utility and warranty. Utility describes ‘fit for purpose’, and warranty describes ‘fit for use’, these are critical concepts that support the whole of the service life-cycle.

Learning ITIL Poster – Delivery Models

In this poster we show the different delivery models that are commonly used in organizations. One reflects the service oriented approach utilizing the ITIL framework, the other shows a technically based approach which focuses on the technology in use in the organization.

Learning ITIL Poster – The 4 Ps of Service Strategy

The 4 Ps are the four forms of strategy that should be present whenever a strategy is defined. A service provider’s perspective and position will allow it to develop plans that, if executed, using patterns of repeatable actions will ensure that the service provider achieves its strategic objectives.

The ITIL Framework – Tips to Success and Cost Saving: Step 5

In this, the fifth of a series of five articles, we look at the use of the ITIL framework as a cost saving initiative. Each step looks at a different lifecycle stage, in step 5 we look at continual service improvement.

The ITIL Framework – Tips to Success and Cost Saving: Step 4

In this, the fourth of a series of five articles, we look at the use of the ITIL framework as a cost saving initiative. Here, we look at Service Operation.

The ITIL Framework – Tips to Success and Cost Saving: Step 3

In this, the third in a series of five articles, we look at the use of the ITIL framework as a cost saving initiative.

The ITIL Framework – Tips to Success and Cost Saving: Step 2

In this, the second of a series of five articles, we look at the use of the ITIL framework as a cost saving initiative.

The ITIL Framework – Tips to Success and Cost Saving: Step 1

In this, the first of a series of five articles, we look at the use of the ITIL framework as a cost saving initiative.

Learning ITIL Poster  – Business Case Contents

In this poster, we look at the Business Case which is often required, as part of implementing the improvements supporting best practices.

ITIL [SS] Generic Role Description – An Interactive Guide

In this interactive ITIL SS resource, we will explore the different generic roles involved in Service Strategy – what each role is and what their typical responsibilities are.

Learning ITIL Poster – Risk Management Process

Risk management is an important part of many of the processes in the Service Lifecycle, but is not identified as one of the ITIL processes.

ITIL [SS] Strategic Assessment – An Interactive Guide

In this interactive ITIL resource, we explain how to Analyze internal factors, Define market spaces, Analyze external factors, Identify strategic industry factors, and Establish objectives.

Learning ITIL Poster – Services: Definitions and Types

In this poster we explore the different types of ‘service’ spoken about in the ITIL framework and discover which are the most important to understand.

Learning ITIL Poster – The Generic Process Model Animation

In this ITIL poster, we will explore the basic elements that make up a process, often referred to as a process model.

Learning ITIL Poster – Service Portfolio

In this download, we will explore the ITIL service portfolio using diagrams, with an explanations, showing it’s use, content, and why it’s so important.

Learning ITIL Poster – Patterns of Business Activity

As an organization, it is important to understand patterns in business activity in order to deliver services that meet the required outcomes. This poster shows you how.

Learning ITIL Poster – Perception of Value

It is important to understand that the customer is key in deciding the value of a service. But what other things influence the customers’ understanding of value?

The 7 R’s of ITIL – An Interactive Guide

The 7 R’s of ITIL provide a set of questions that should be asked during the assessment of change. Use this handy interactive resource to help you understand each of the 7 R’s, and learn where and when to use them.

Learning ITIL Poster – The Lifecycle Approach

In this poster, we look at The Lifecycle Approach – Strategy, Design, Transition and Improvement.

Learning ITIL Poster – Service Lifecycle

In this poster, we look at each stage of the service lifecycle. Service strategy, service design, service transition, service operation and continual service improvement.

Learning ITIL Poster – The RACI Model

The RACI model or matrix is commonly used across many industries to show the roles and responsibilities for activities and processes.

In this poster, we’ll show you a simple to understand, visual summary of each stage.

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