Study for an ITIL Service Strategy (SS) qualification today with a fully accredited online training course from 4PA  e-Learning!

This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Strategy qualification in IT Service Management.

Why you Should Take This Course:

ITIL Service Strategy (SS) is an intermediate level qualification and is one of five ITIL Service Lifecycle modules covering management and the control of activities and techniques documented in the ITIL Service Strategy publication.

On completion, qualified ITIL SS individuals will be able to demonstrate an understanding of the risks and success factors to develop and progress strategy within an organization or programme.

Browse the course syllabus for a full module by module breakdown of what’s included.

With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

The objectives of this ITIL Intermediate Service Strategy course are to fully understand the customer business objectives and priorities and the role that IT services play in enabling these objectives to be met.

Key topics that are covered in the course include; service value definition, business-case development, service assets, market analysis, and service provider types.

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

Why Study ITIL SS with 4PA ?

4PA is :

  • A Leading Training & Consulting Organization
  • Accredited by various principals
  • World-wide presence and delivery models
  • Unique, but proven,knowledge transfer and validation techniques
  • Adds great value to the Organizations
  • Result oriented approach

The Benefits of eLearning:

  • All 4PA e-Learning courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you – at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. Participants will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.

  • Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone.

This e-learning course contains all the learning materials you need in order to prepare for the ITIL Service Strategy exam.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Strategy Certificate in IT Service Management.

This course provides holders of an ITIL® Foundation certificate with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. 

Full Details of our ITIL SS Course:

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

  • Module 1: An Introduction to Service Strategy

  • This Module addresses the core concepts of service strategy in terms of its purpose, objectives, scope and its relationship to the other ITIL Lifecycle Stages.

    The candidate must be able to understand and describe:

     The purpose of service strategy
     The objectives of service strategy
     Service strategy’s value to the business

    Understand and describe the context of service strategy in relation to the 4 stages of the service lifecycle:

     Service Design
     Service Transition
     Service Operation
     Continual Service Improvement

  • Module 2: Service Strategy Principles

  • This module unit covers the elements of service strategy that are necessary to understand, use and apply the processes within service strategy to create business value.

    It will enable the use of the knowledge, interpretation and analysis of service strategy principles, techniques and relationships, and the application for creation of effective service strategies.

    The candidate must be able to understand, describe and apply the following topics:

     Service Strategy Basics
     Services and Value
     Assets and Service Providers
     Defining Services
     Service Economics
     Sourcing Strategies

  • Module 3: Service Strategy Processes

  • The module covers the managerial and supervisory aspects of service strategy processes. It excludes the day-to-day operation of each process. More detailed process operation guidance is covered in the service capability courses.

    Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

    The candidate must be able to understand, describe and apply the following topics:

     Strategy Management
     Service Portfolio Management
     Financial Management
     Demand Management
     Business Relationship Management

  • Module 4: Governance

  • In this module you will learn how governance can be analysed and used to set strategy with the use of governance frameworks and bodies.

    This unit will enable the analysis of IT governance and to use it to set strategy by leveraging governance frameworks and bodies.

    This module covers:

     What is Governance?
     Strategy, Policy and Plan
     Setting the strategies, policies and plans
     Governance Framework
     What is IT Governance?
     Governance Bodies
     IT Steering Group
     Strategy to Governance

  • Module 5: Organizing for Service Strategy

  • This module looks at the organizational considerations relating to service strategy, including organizational development, departmentalization and design.

    This unit enables the understanding of the concepts of organizational considerations as it relates to service strategy.

    This module covers:

     Centralized, Federated, or Decentralized?
     Deciding on a Structure
     Speed of Change
     Organization Departmentalization
     Organizational Design
     Organizational Design Steps

  • Module 6: Technology Considerations

  • This module looks at the technological considerations involved with service strategy. These include service automation, analytics and different technology interfaces.

    This unit enables the understanding of the relevance and opportunities service automation in the service strategy lifecycle stage.

    This module covers:

     Service Automation Benefits
     Areas for Possible Service Automation
     Automation reduces variation 
     Preparing for Automation
     Service Analytics and Instrumentation
     Service Analytics
     Characteristics of good Service Interfaces
     The Critical Role of Service Interfaces
     Types of Service Technology Encounters
     Self-Service Channels

  • Module 7: Implementing Service Strategy

  • In this module you will learn how to develop implementation strategies that follow a lifecycle approach.

    The module covers:

     Implementation Through the Lifecycle
     Following a Lifecycle Approach
     The Impact of Service Strategy on other lifecycle Stages

  • Module 8: Challenges, Critical Success Factors and Risks

  • The primary goal of this module is for you to get to grips with the challenges, risks and Critical Success factors involved with service strategy.

    The module covers:

     Critical Success Factors (CSFs)

  • Module 9: Exam Preparation

  • This section has been designed to support your preparations for the service strategy exam, and includes 2 mock exams, as well as detailed analysis of the exam format and how to complete the exam.

Thinking of sitting the ITIL Service Strategy Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Strategy Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

What you Need to Know About the Exam:

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70% and If successful, delegates will gain 3 credits towards ITIL Expert level.

The course materials provided in the Service Strategy e-learning course will provide you with all the information you need for this exam.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCertwebsite for a complete list of information and guidance.

You Will be Tested on:

  • Introduction to service strategy

  • Service strategy principles

  • Service strategy processes

  • Governance

  • Organizing for service strategy

  • Technology considerations

  • Implementing service strategy

  • Challenges, critical success factors and risks

Why not try out a free trial module from our ITIL Service Strategy eLearning course!

In this ITIL Intermediate trial module, you will learn the about Strategic Planning and Control Processes, Service Management driven by Strategy, and the critical role of Service Interfaces.

ITIL® is a registered trademark of AXELOS Limited.

Try the Course Before you Buy!

Like the full ITIL Service Strategy (SS) eLearning course, you can access this free trial module from any device whether you are at home, at work, or on the move!

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

If you require any other information regarding the course or how to access the e-learning on a mobile device, please feel free to leave your details with us via our online contact form and a member of our team will be in touch.

ITIL SS Free Trial

ITIL® and the The Swirl Logo™ are registered trade marks of AXELOS Ltd. Used and reporodued with the permission of AXELOS.