E-learning ITIL® 4 FOUNDATION (Good E-Learning)

ITIL is the world’s most popular framework for IT service management (ITSM). The ITIL 4 Foundation syllabus is the first of the new ITIL 4 modules to be released by AXELOS. It offers a more holistic perspective of ITSM compared to ITIL V3, as well as several new tools and concepts.

Why you Should Take This Course:

This ITIL course has been created in partnership with leading industry experts with many years of experience as consultants, trainers and authors of best-selling ITIL study guides.

This ITIL 4 Foundation course provides an excellent introduction to the newest iteration of the ITIL framework. A number of new ITSM tools and methodologies have been introduced, including the ITIL Service Value System (SVS), which offers a holistic perspective of how IT can contribute towards business goals. ITIL 4 also incorporates concepts from other leading frameworks, such as Lean, DevOps and Agile.

With a more up-to-date view of modern ITSM practices, ITIL 4 is much more practical than ITIL V3. Its release was also highly anticipated, especially given how virtually all IT-driven organizations now utilize ITSM to some degree. As such, gaining your ITIL Foundation certification will make you a highly effective and desirable ITSM practitioner.

By the end of the course, students will be fully prepared to sit and pass the ITIL 4 Foundation examination. Students will also receive a FREE exam voucher for the official exam. There are no prerequisites for taking this course but if you are already certified in ITIL v3, don’t panic! There are a number of ways to transfer over to the new certification path. For more information, visit our page – What’s new in ITIL 4?

ITIL® Foundation Benefits

ITIL is the world’s most popular framework for IT Service Management (ITSM). The latest iteration of the framework, ITIL 4, offers a modernized and community-driven approach, with a variety of new ITSM tools, a renewed focus on the newest best-practices for ITSM and integration with other popular standards, including Agile and DevOps.

This ITIL 4 Foundation course offers an excellent introduction to the new framework as well 6 months of access and a FREE exam voucher. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation examination will also be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules.

This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards. Students who have earned a certification in ITIL v3 Foundation or above can also take the course to transfer over to ITIL 4.

Why Study ITIL® 4 Foundation with 4PA?

4PA is :

  • A Leading Training & Consulting Organization
  • Accredited by various principals
  • World-wide presence and delivery models
  • Unique, but proven,knowledge transfer and validation techniques
  • Adds great value to the Organizations
  • Result oriented approach

The Benefits of eLearning:

  • All 4PA courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you – at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. Participants will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone.


The purpose of this ITIL 4 Foundation course is to introduce candidates to the key elements, concepts and terminology used in ITIL 4 and to fully prepare candidates to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules

This course is ideal for anyone looking to begin a career in ITSM, or build on their knowledge using one of the world’s most highly recognized ITSM standards.

Why Adopt ITIL for Your Organization?

The main reason for its continued adoption is that it is based on a practical approach to service management, utilizing what actually works in real organizations. The guiding principle behind this is to ensure that all efforts are engaged in a common goal, to deliver IT services that support the requirements of the business, by delivering value to the organization.

ITIL will enable you utilize and implement IT service and capabilities to provide and maximize value within your organization. By adopting the method and service within ITIL will increase productivity, optimize costs and improve customer experience.

ITIL (Information Technology Infrastructure Library) is a body of knowledge and set of best practices for successful IT service management. It provides guidance for:

  • Converting innovative ideas and concepts into services for customers

  • Solving problems with effective and enduring solutions

  • Controlling costs and risks that could otherwise destroy the value created by the service

  • Learning from successes and failures to manage new challenges and opportunities

This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.

The areas covered include:

  • Introduction to ITIL 4
  • ITIL 4 Evolution
  • ITIL 4 Best Practices
  • ITIL 4 Certification Scheme
  • ITIL v3 and ITIL 4
  • Purpose of the ITIL Foundation Qualification
  • Who Benefits from the Course
  • Case Study

Full Details of our ITIL Foundation Course:

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

Module 1: The Key Concepts of Service Management

This module will introduce you to the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include :

  • The nature of value and value co-creation
  • Organizations, service providers, service consumers and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges

  • Chapter 1: Key Definitions
  • Chapter 2: Creating Value with Services
  • Chapter 3: Key Concepts of Service Relationships
  • Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

ITIL’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt ITIL to suit their own circumstances.

Many of ITIL 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate ITIL 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, ITIL’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The ITIL 4 Guiding Principles include:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

This module will introduce you to ITIL’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by ITIL 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the ITIL 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The ITIL SVS includes:

  • The guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 ITIL 4 practices include:

  • Continual Improvement
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity and Performance Management
  • Change Control
  • Incident Management
  • IT Asset Management
  • Monitoring and Event Management
  • Problem Management
  • Release Management
  • Service Configuration Management
  • Service Continuity Management
  • Service Desk
  • Service Level Management
  • Service Request Management
  • Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 ITIL Practices

Learning Objectives

The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM.

They include:

  • Chapter 1: Continual Improvement
  • Chapter 2: Change Control
  • Chapter 3: Incident Management
  • Chapter 4: Problem Management
  • Chapter 5: Service Request Management
  • Chapter 6: The Service Desk
  • Chapter 7: Service Level Management
  • Quiz & Assignment

This module will provide you with a clear understanding of the 7 ITIL practices, their importance and their relationship the ITIL Service Value Chain.

Practice exam 1 + 2

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Foundation examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL Foundation exam, simply contact Good e-Learning to request your FREE exam voucher.

In order to achieve your ITIL Foundation qualification, you must pass the ITIL® 4 Foundation exam. You can take the exam online (virtually) using a service provided by PeopleCert.

When you have completed this course, you will be ready to start preparing for the ITIL 4 Foundation exam. To support you with this, this eLearning course contains two practice exams that will simulate the conditions of the real thing.

The ITIL 4 Foundation exam is 60 minutes long. Candidates taking the exam in a language other than their native or working language may be awarded 25% extra time (75 minutes total). It is a closed-book examination (candidates may not use any materials other than those provided with the exam).

The exam features 40 Objective Test Questions (OTQs), each of which has four options (of which students must select one). Each correct answer is worth one mark. To pass the exam, students must score at least 26 out of 40 points (65%).

What you Need to Know About the Exam:

This is a multiple choice exam consisting of 40 questions and there is a time limit of 60 minutes to complete the exam. The exam is closed book – you cannot make use of any resources or materials during the exam.

To pass the exam you must get 26 out of 40 questions correct (65%).

The course materials provided in the Foundation eLearning course will provide you with all the information you need for this exam. You will be tested on:

  • Service management as a practice (comprehension)

  • The ITIL service lifecycle (comprehension)

  • Generic concepts and definitions (awareness)

  • Key principles and models (comprehension)

  • Selected processes (awareness)

  • Selected functions (awareness)

  • Selected roles (awareness)

  • Technology and architecture (awareness)

  • Competence and training (awareness)

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCertwebsite for a complete list of information and guidance.

Why not try out a free trial module from our ITIL Foundation eLearning course!

In this ITIL Foundation trial module, you will learn the purpose, objectives, and scope of Service Design via a mixture of interactive and audio techniques to enhance the learning experience.

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

Try the Course Before you Buy!

Like the full ITIL Foundation eLearning course, you can access this free trial module from any device whether you are at home, at work, or on the move!

If you require any other information regarding the course or how to access the eLearning on a mobile device, please feel free to leave your details with us via our online contact form and a member of our team will be in touch.

ITIL Foundation Free Trial

Acknowledgement : ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.