E-learning ITIL® SERVICE DESIGN

Study for a qualification in ITIL Service Design (SD) by taking an online training course from 4PA e-Learning!

This course is accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Design qualification in IT Service Management.

Why you Should Take This Course:

ITIL Service Design (SD) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Design publication.

This course focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

Browse the course syllabus for a full module by module breakdown of what’s included.

With this course, you’ll receive 6 months access from the date of purchase as well as FREE 24 hour tutor support!

Good service design can improve the alignment of IT with the overall business and user needs and the qualification will illustrate the importance of designing consistent service design practices in order to achieve this.

This course is intended for management and supervisory level staff. You may be involved in Service Design yourself, or you may just wish to understand the processes and principals involved, as they affect the work that you do.

The design process is vital to the continued improvement and development of services within the IT lifecycle.

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

Why Study ITIL SD with 4PA ?

4PA is :

  • A Leading Training & Consulting Organization
  • Accredited by various principals
  • World-wide presence and delivery models
  • Unique, but proven,knowledge transfer and validation techniques
  • Adds great value to the Organizations
  • Result oriented approach

The Benefits of eLearning:

  • All 4PA e-Learning courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you – at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. participants will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.

  • Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone

This eLearning course contains all the learning materials you need in order to prepare for the ITIL Service Design exam.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Design Certificate in IT Service Management.

The official mock exams are provided and the course includes a module on how to approach these, working through some examples.

Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

In addition to the resources provided, the examination guidance recommends that candidates should complete at least 20 hours of personal study. 

Full Details of our ITIL SD Course:

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

  • Module 1: Introduction to Service Design

  • This module covers the purpose, goals, objectives and scope of service design and the business value of service design activities. The context of service design in the ITIL service lifecycle and the inputs and outputs of service design are also covered, including the service design package and service acceptance criteria.

    The candidate must be able to understand and describe:

     The purpose, objectives and scope of Service Design
     The context of Service Design in relation to the Service Lifecycle
     Input, outputs of the SDP and Service Acceptable Criteria

  • Module 2: Service Design Principles

  • The learning objective for this module is to gain sufficient knowledge, to interpret and analyse service design principles, techniques and relationships and their application to the design of effective service solutions.

    The module will cover:

     Balanced Service Design
     Service requirements 
     Aspects of Service Design
     Service Oriented Architecture

  • Module 3: Service Design Processes

  • The module covers the managerial and supervisory aspects of service design processes. It excludes the day-to-day operation of each process. More detailed process operation guidance is covered in the service capability courses.

    Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

    This module covers:

     Design Coordination
     Service Catalogue Management
     Service Level Management
     Availability Management
     Capacity Management
     IT Service Continuity Management
     Information Security Management
     Supplier Management

  • Module 4: Service Design Technology Related Activities

  • This module covers the service design activities and techniques within requirements engineering, and those in relation to data and information management, as well as application management.

    It will specifically include:

     Management of technology related activities commonly performed in the service design stage
     Service design activities and techniques within requirements engineering
     Data and information management
     Application management 
     Capacity Management
     Service design activities and techniques within requirement engineering
     Service design activities and techniques within data and information management and associated with application management

  • Module 5: Organizing for Service Design

  • This module covers the Service Design roles, responsibilities and capabilities. Techniques for assigning roles are also introduced and explained.

    It will specifically include:

     Service design roles, responsibilities and capabilities
     Techniques for assigning roles are introduced and explained
     Aspects associated with the service design roles, responsibilities and capabilities
     The functions within service design
     Roles and responsibilities within the service design lifecycle stage for each of the service design processes

  • Module 6: Technology Considerations

  • In this module you will gain sufficient knowledge, to interpret and analyze technology considerations in Service Design.

    It will specifically include:

     Interpret and analyze technology considerations in service design
     Upon completion, students should understand what is involved in the types of tools that would benefit service design
     The requirements for service management tools

  • Module 7: Implementation and Improvement of Service Design

  • This module covers the service design issues, prerequisites for success, and the six stage implementation approach. Pertinent techniques are addressed and reviewed, business impact analysis, service level requirements and risks assessment.

    It will specifically include:

     The service design issues relating to business impact analysis, service level requirements and risks
     The six-stage implementation approach
     Measurements of service design, as a prerequisite for success

  • Module 8: Challenges, Critical Success Factors and Risks

  • This module covers the challenges and risks facing service design and how critical success factors (CSF) contribute to service design.

    The module enables you to understand the challenges, risks and critical success factors relating to service design.

    It will specifically cover:

     Challenges, CSFs and Risks

  • Module 9: Exam Preparation

  • This module summarizes the material covered in all previous modules and prepares candidates for the examination.

Thinking of sitting the ITIL Service Design Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Design Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

What you Need to Know About the Exam:

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70% and If successful, delegates will gain 3 credits towards ITIL Expert level.

The course materials provided in the Service Design eLearning course will provide you with all the information you need for this exam.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCertwebsite for a complete list of information and guidance.

You Will be Tested on:

  • Introduction to Service Design

  • Service Design principles

  • Service Design Processes

  • Service Design Technology Related Activities

  • Organizing for Service Design

  • Technology Considerations

  • Implementation and Improvement of Service Design

  • Challenges, Critical Success Factors and Risks

  • Exam Preparation

Why not try out a free trial module from our ITIL Service Design eLearning course!

In this ITIL Intermediate trial module, you will learn about the purpose of service design, its objectives and scope and how it delivers value to the business.

It also describes that Service Design is about development of services which convert the objectives from Service Strategy into portfolios of services and service assets.

Try the Course Before you Buy!

Like the full ITIL Service Design (SD) eLearning course, you can access this free trial module from any device whether you are at home, at work, or on the move!

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

If you require any other information regarding the course or how to access the e-learning on a mobile device, please feel free to leave your details with us via our online contact form and a member of our team will be in touch.

ITIL SD Free Trial

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