E-learning ITIL® RELEASE, CONTROL & VALIDATION (RCV)

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Study for a qualification in ITIL Release, Control & Validation (RCV) by taking an online training course from 4PA!

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Release, Control & Validation qualification in IT Service Management.

Why you Should Take This Course?

ITIL Release, Control & Validation (RCV) is one of four courses that form the ITIL Intermediate Capability stream and builds on the knowledge you gained in your ITIL Foundation course. It takes a detailed look at some of the processes described in the Service Transition and Service Operation books.

This ITIL course will help you gain competence in the aspects of service management that relates to RCV, including:

  •  A detailed understanding of the RCV processes: change management, service validation and testing, service asset and configuration management, knowledge management, change evaluation, and request fulfillment  
  • The principles of service transition  
  •  How RCV supports and interacts with other service life-cycle activities  
  •  How to measure RCV  
  •  RCV roles and responsibilities

Browse the course syllabus for a full module by module breakdown of what’s included.

With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

ITIL RCV encompasses the process activities necessary to bring new or changed services into operational use. This course will provide you with a good understanding of how to apply RCV practices in support of the service management life-cycle.

The course is designed to help you to prepare to take and pass the exam leading to the ITIL Intermediate Certificate in Release, Control and Validation.

Why Study ITIL RCV with 4PA ?

4PA is :

  • A Leading Training & Consulting Organization
  • Accredited by various principals
  • World-wide presence and delivery models
  • Unique, but proven,knowledge transfer and validation techniques
  • Adds great value to the Organizations
  • Result oriented approach

By taking this course, participants will benefit from learning the following:

  • Change Management – Enabling beneficial Changes to be made, with minimum disruption to IT services

  • Service Asset & Configuration Management – Maintaining information about Configuration Items required to deliver an IT service, including their relationships

  • Release and Deployment Management – Ensuring that the integrity of the live environment is protected and that the correct components are released and deployed

  • Knowledge Management – Improving efficiency by reducing the need to rediscover knowledge

  • Request Fulfillment – Fulfilling Service Requests or requests for information

  • Service Validation & Testing – Ensuring that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service

The Benefits of eLearning:

  • All 4PA courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you – at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. Participants will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.

  • Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone.

This eLearning course contains all the learning materials you need in order to prepare for the ITIL Operational Support & Analysis exam.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Release, Control & Validation Certificate in IT Service Management.

The official mock exams are provided and the course includes a module on how to approach these, working through some examples.

In addition to the resources provided, the examination guidance recommends that candidates should complete at least 30 hours of personal study. 

Full Details of our ITIL RCV Course:

Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

Module 1: Introduction to Release, Control & Validation

  • This module provides an introduction to the purpose and objectives of the service transition phase and the role that RCV plays within that phase and within the service life-cycle.

    Considerations for developing a transition strategy and planning and coordinating service transition activities are explored, including associated roles and responsibilities.

    The candidate must be able to understand and describe:

     Purpose and objectives of service transition
     Scope of the service transition phase in relation to the RCV processes, its value to the business and how the RCV processes interact with processes within other lifecycle stages
     Defining service transition lifecycle stages
     The key initiatives that are important for an effective preparation for service transition
     The approach and best practices in planning and coordinating service transition activities
     How service transition provides transition process support to stakeholders

    Module 2: Change Management

  • This module addresses how the process of change management contributes to RCV practices.

    The life-cycle stage emphasized in this module is service transition. A complete overview of the purpose, objectives, scope and importance of change management as a process to generate business value is explored and demonstrated using examples.

    Change management policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices, and especially in relation to types of change requests and how they flow through the process. Efficient use of change management metrics are reviewed in this unit, as well as how service operation and continual service improvement interacts with change management.

    The candidate must be able to understand and describe:

     The purpose and objectives of the Change Management process and describe its practical application within a business environment
     The scope of the Change Management process
     The business value of change management and demonstrate some practical examples in real-life situations
     Change management policies, and its design and planning considerations
     Types of change request, and describe them using examples by service lifecycle stage; distinguish changes, requests for change (RFCs) and change records
     The role of change models, change proposals and standard changes
     The options and considerations for remediation planning
     Typical activities involved in managing changes, and describe workflow of processing different types of change requests
     The methods and techniques associated with each major change management activity
     The change management process triggers, inputs, outputs and interfaces with other processes
     The role of the configuration management system (CMS) in change management
     How change management can be effectively measured, and examples of critical success factors and key performance indicators
     The challenges and risks of change management
     Typical change management activities that may be performed on a day-to-day basis during the service operation lifecycle stage
     Managing organization and stakeholder change as an essential part of continual improvement

    Module 3: Service Asset and Configuration Management

  • This module expands on how the process of service asset and configuration management (SACM) contributes to RCV practices.

    The life-cycle phase emphasized in this module is service transition. It provides a complete overview of the purpose, objectives, scope and importance of SACM as a process to generate business value.

    SACM policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices. The importance and use of configuration items (CIs) is explained, along with tools, activity models, CMS back-ups and historical data.

    Efficient use of SACM metrics are reviewed in this module, as well as how service operation interacts with SACM.

    The candidate must be able to understand and describe:

     The purpose and objectives of the SACM process
     The scope of SACM
     The business value of the SACM process, and demonstrate some practical examples in real-life situations SACM policies and basic concepts and various types of CIs
     The use of a configuration management system (CMS), and its major components, in supporting the effective execution of SACM process
     The activities of asset management, the role of software asset management and associated tools
     The key SACM process activities and deliverables for executing each of these activities
     The SACM process triggers, inputs, outputs and interfaces with other processes
     The information management considerations for SACM & the challenges and risks of SACM
     How the SACM process can be effectively measured, and examples of critical success factors and key performance indicators and their application
     Typical SACM activities performed on a daily basis by service operation

    Module 4: Service Validation and Testing

  • This module introduces the service validation and testing (SVT) process and looks at how it contributes to RCV.

    It provides a complete overview of the purpose, objectives, scope and importance of SVT as a process, the various test models, test and validation conditions. SVT policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices and building/achieving quality of service.

    Efficient use of SVT metrics is reviewed in this module in terms of business value contribution and internal efficiency.

    The candidate must be able to understand and describe:

     The purpose and objectives of the SVT process
     The scope of the SVT process
     The business value of the SVT process, and demonstrate some practical examples in real-life situations
     How policies can drive and support the execution of the SVT process, and describe practical examples of such policies
     Various test models, their objectives and test conditions, and examples of validation conditions
     Various validation and testing perspectives, their purposes and the stakeholder groups ’ requirements to be addressed
     The use of test levels and test models to help with build quality service deliverables during the early stage of the service development lifecycle
     The key activities of the SVT process, the underlying method and techniques in performing each step
     The SVT process triggers, inputs, outputs and interface with other processes
     The practices of maintaining test data and test environments in respect of changing test requirements
     How the SVT processes can be measured in terms of business value contribution and internal efficiency, and examples of critical success factors and key performance indicators
     The challenges and risks of SVT

    Module 5: Release and Deployment Management

  • This module covers how the release and deployment management (RDM) process contributes to RCV practices.

    It provides a complete overview of the purpose, objectives, scope and importance of release and deployment management as a process to generate business value.

    Release and deployment management policies, principles, concepts, activities, methods and techniques are explained in relationship to RCV practices. The concept of the release module is explained, along with RDM planning, release build and test, pilots, deployment, logistics, delivery, retirement, risks and financials.

    Efficient use of RDM critical success factors and key performance indicators are reviewed.

    The candidate must be able to understand and describe:

     The purpose, and objectives of the RDM process
     The scope of the RDM process The business value of the RDM process
     RDM policies, the concept of a release unit, release design options and considerations, and models
     The four phases of RDM
     Release and deployment planning considerations
     Release and deployment plans
     Pass/fail criteria
     Build and test planning
     Planning release packaging and build
     Preparation for release build and test
     Deployment planning
     Planning of pilots
     Financial/commercial planning
     The key steps and techniques for performing the release build and test stage
     Release and build documentation
     Acquire and test input configuration items and components
     Build and manage the test

    Module 6: Request Fulfillment

  • This module looks at how the request fulfilment process contributes to RCV practices.

    The life-cycle phase emphasized in this unit is service operation. A complete overview of the purpose, objectives, scope and importance of request fulfillment as a process, as well as of how request fulfillment may help to establish a self-help service practice within an organization.

    Request fulfillment policies, principles, concepts, activities, methods and techniques are explained in relation to RCV practices. The relationship between request fulfillment and release and deployment management is explored, as well as how it differs from incident management.

    The candidate must be able to understand and describe:

     The purpose, objectives and scope of the request fulfillment process
     The business value of the request fulfillment process
     Request fulfillment policies, principles and basic concepts
     Request fulfillment activities and demonstrate some practical examples of service requests that can be offered as standard services by category
     Request fulfillment process triggers, inputs, outputs and interfaces (particularly with RDM, SACM and change management)
     Information required by the request fulfillment process
     How request fulfillment can be effectively measured, and examples of critical success factors and key performance indicators
     Challenges and risks pertaining to request fulfillment

    Module 7: Change Evaluation

  • This module covers the change evaluation process of service transition and how it contributes to RCV and provides a complete overview of the purpose, objectives, scope and importance of change evaluation as a process.

    Change evaluation policies, principles, concepts, activities, methods, and techniques are explained in relation to RCV practices.

    The evaluation of predicted and actual service performance and their relation to risk management is also discussed.

    The candidate must be able to understand and describe:

     The purpose, objectives and scope of the change evaluation process
     The business value of the change evaluation process
     Change evaluation policies, principles and use of the Plan-Do-Check-Act model
     Change evaluation process terminology and typical change evaluation process workflow Perspectives to consider when executing an evaluation plan, the intended and unintended effect of a change, and factors for evaluating the effectiveness of a service change
     The evaluation of predicted service performance and actual performance and of risk management
     How this can impact the course of actions for the overall service design / change evaluation
     Evaluation report contents
     Change evaluation process triggers, inputs, outputs and interfaces
     The role of the SKMS and CMS
     How change evaluation can be effectively measured, and examples of critical success factors and key performance indicators
     Challenges and risks pertaining to change evaluation

    Module 8: Knowledge Management

  • This module deals with how the KM process contributes to RCV practices. It covers a complete overview of the purpose, objectives, scope and importance of KM as a process, and the benefits of deploying a service knowledge management system (SKMS).

    The basic layers of the KM concept using the data-information-knowledge-wisdom (DIKW) structure are covered, as well as what constitutes an effective KM strategy with practical techniques for enabling knowledge transfer.

    It covers KM policies, principles, concepts, activities, methods and in relation to RCV practices and the importance of the stakeholder groups. Efficient use of KM critical success factors and key performance indicators are reviewed.

    The candidate must be able to understand and describe:

     The purpose, objectives and scope of the KM process
     The business value of the KM process, especially in the context of service transition
     KM policies and use of DIKW structure. The SKMS and its relationship with the CMDB and CMS, using examples
     KM activities and practical techniques for enabling a KM strategy, knowledge transfer and the effective management of data, information and knowledge
     Demonstrate the benefits of using an SKMS through examples
     KM process triggers, inputs, outputs and interfaces. The stakeholder groups within the IT service management organization whose support is needed for effective knowledge management.
     Information management aspects to consider when creating an SKMS
     How KM can be effectively measured, and examples of critical success factors and key performance indicators
     Challenges and risks pertaining to KM

    Module 9: RCV Roles and Responsibilities

  • This module deals with how service transition roles and responsibilities contribute to RCV practices.

    It defines and discusses change management, release and deployment management, service validation and testing, service asset and configuration management, knowledge management, request fulfillment and change evaluation roles/functions that are responsible for executing each step of the process.

    The candidate must be able to understand and describe:

     Generic roles involved in service transition
     The key roles/functions responsible for executing each process step
     Generic roles in service transition
     Transition planning and support
     Change management
     Service asset and configuration management Release and deployment management
     Service validation and testing
     Request fulfillment
     Change evaluation
     Knowledge management

    Module 10: Technology and Implementation Considerations

  • This module deals with technology and implementation considerations and how they contribute to RCV practices.

    Service design is specifically used to identify good practices and evaluation criteria for technology and tools. Service operation provides the specifics on managing changes in operations, service operation and project management, assessing and managing risk in service operation, operational staff in service design and transition and planning and implementing service management technology.

    Service transition provides the specifics on the technology considerations for implementing and collaboration for service asset and configuration management and knowledge management.

    The candidate must be able to understand and describe:

     The list of generic requirements for integrated ITSM technology
     The evaluation criteria for service management tools for process implementation
     The RCV practices for process implementation
     Managing change in operations
     Service operation and project management
     Assessing and managing risk in service operation
     Operational staff in service design and transition
     The challenges, critical success factors and risks relating to implementing service transition practices and processes
     How to plan and implement service management technologies
     The technology considerations for implementing the following processes and activities
     Knowledge management tools, collaboration, and configuration management system

    Module 11: Exam Preparation

  • This module summarizes the material covered in the previous modules and prepares candidates for the examination.

Thinking of sitting the ITIL Release, Control & Validation Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Release, Control and Validation Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

What you Need to Know About the Exam:

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70% and If successful, delegates will gain 3 credits towards ITIL Expert level.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

The course materials provided in the Release, Control and Validation eLearning course will provide you with all the information you need for this exam.

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCertwebsite for a complete list of information and guidance.

You will be Tested on:

  • Introduction to Release, Control and Validation

  • Change Management

  • Service Asset and Configuration Management

  • Service Validation and Testing

  • Release and Deployment Management

  • Request Fulfillment

  • Change Evaluation

  • Knowledge Management

  • RCV Roles and Responsibilities

  • Technology and Implementation Considerations

  • Exam Preparation

Why not try out a free trial module from our ITIL Release, Control and Validation eLearning course!

In this ITIL Intermediate trial module, you will be introduced to RCV and its role in the Service Transition stage of the service life-cycle.

Try the Course Before you Buy!

Like the full ITIL Release, Control & Validation (RCV) eLearning course, you can access this free trial module from any device whether you are at home, at work, or on the move!

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

If you require any other information regarding the course or how to access the e-learning on a mobile device, please feel free to leave your details with us via our online contact form and a member of our team will be in touch.

ITIL RCV Free Trial

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