Study for a qualification in ITIL Service Transition (ST) by taking an online training course from 4PA!

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for an ITIL Service Transition qualification in IT Service Management.

Why you Should Take This Course?

ITIL Service Transition (ST) is a free-standing qualification and is one of five ITIL Service Lifecycle modules that can work towards you achieving your ITIL expert qualification.

The purpose of this course is to help you gain a detailed understanding on industry practices in service management as documented in the ITIL Service Transition publication.

This course is intended for management and supervisory level staff. You may be involved in Service Transition yourself, or you may just wish to understand the processes and principles involved, as they affect the work that you do.

Browse the course syllabus for a full module by module breakdown of what’s included.

With this course, you’ll receive 6 months access from the date of purchase as well as a FREE exam voucher to use whenever you are ready to sit the exam!

This ITIL Intermediate course covers the management-level concepts and core information of the supporting activities within Service Transition, but not specific details about each of the supporting processes. It will also provide a complete overview of Service Transition including all its related activities.

Service Transition ensures that the strategy requirements which service design used to design the new or changed service are effectively realized through to the delivery of live services in the service operation stage.

It uses the outputs from service design to ensure that service solutions are smoothly migrated to live operation, fulfilling agreed customer and business requirements.

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

Why Study ITIL ST with 4PA?

4PA is :

  • A Leading Training & Consulting Organization
  • Accredited by various principals
  • World-wide presence and delivery models
  • Unique, but proven,knowledge transfer and validation techniques
  • Adds great value to the Organizations
  • Result oriented approach

The Benefits of eLearning:

  • All 4PA courses run entirely over the web and have been carefully designed to provide the most comprehensive, interactive and flexible learning experience available. Study when it suits you – at home, at work or on the move.

  • Flexibility to learn from your desktop, laptop or tablet at your own pace, when it suits YOU. Anytime. Anywhere (an internet connection is required).

  • Our courses are easy-to-use. Participants will benefit from an interactive multimedia environment that enhances the way you study.

  • With eLearning, individuals and organizations avoid the typical costs of travel and consultancy by studying independently online.

  • Our online training courses are designed with mobility and accessibility in mind. You can access your training from any desktop computer, laptop, tablet, or mobile phone.

This eLearning course contains all the learning materials you need in order to prepare for the ITIL Service Design exam.

Our course has been accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for the ITIL® Service Transition Certificate in IT Service Management.

The official mock exams are provided and the course includes a module on how to approach these, working through some examples.

In addition to the resources provided , the examination guidance recommends that candidates should complete at least 20 hours of personal study. 

Full Details of our ITIL ST Course:

Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

Browse the contents of this eLearning course by clicking on a module title below that you would like to know more about. Why not try a free trial module of our course before you buy!

Module 1: Introduction to Service Transition

  • This module covers the core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

    The module covers:

     The purpose and objective of service transition
     The scope of service transition
     Service transition’s value to the business

    The candidate must able to understand and describe the context of service transition in relation to the other 4 stages of the service lifecycle:

     Service Strategy
     Service Design
     Service Operation
     Continual Service Improvement

    Module 2: Service Transition Principles

  • The learning objectives for this module cover the knowledge, interpretation and analysis of:

     Service transition principles, techniques and relationships
     Application to ensure new, modified or retired services meet the expectations of the business
     Service transition policies, principles and best practices
     How service transition performance can be optimized
     Typical metrics
     Inputs and outputs by lifecycle stage

    The candidate must be able to understand, describe and apply the concept of:

     Service and role of utilities, warranties, capabilities and resources
     Key policies and best practice principles

    • Module 3: Service Transition Processes

    • The module covers the managerial and supervisory aspects of service transition processes. It excludes the day-to-day operation of each process.

      More detailed process operation guidance is covered in the service capability courses.

      Each process is considered from the management perspective. That means at the end of this module you should understand those aspects that would be required to understand each process and its interfaces, oversee its implementation and judge its effectiveness and efficiency.

      The module will cover:

       Transition planning and support
       Change management
       Service asset and configuration management
       Release and deployment management
       Service validation and testing
       Change evaluation
       Knowledge management

      Module 4: Managing People through Service Transition

    • This module introduces a high-level view of the communications and stakeholder management activities which support Service Transition.

      Topics include:

       Managing communications
       Commitment
       Organizational change
       Stakeholder change

      Candidates must be able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide or analyze the subject areas of:

       Managing communications and commitment
       Managing organizational and stakeholder change
       Stakeholder management
       Managing communications and commitment through service transition
       Service transition’s role in organizational change
       Service transition’s approach to stakeholder management

      Module 5: Organizing for Service Transition

    • This module explores roles, responsibilities and organizational structures that are appropriate within Service Transition.

      Topics include:

       Organizational development and the role of technical and application management function in service transition
       Organizational context for transitioning of a service
       Service transition roles and responsibilities
       Organizational context of service transition

      Module 6: Technology Considerations

    • This module covers technology considerations for service transition. Technology’s role in service transition is explored, as well as how it should be “designed in”, and the mechanisms for maintaining and maximizing benefit from the technology.

      This module enables understanding of the following:

       Technology requirements for service transition that support service transition as a whole and that support service transition’s integration into the whole lifecycle
       Knowledge management tools
       Collaboration and configuration management systems

      Module 7: Implementation and improvement of service transition

    • This module covers the challenges of implementing and improving Service Transition by looking at Key activities in the introduction of service transition, developing an integrated approach to service transition processes and implementing service transition in a virtual or cloud environment.

      The candidate must be able to understand and describe:

       Key activities in the introduction of service transition
       An integrated approach to service transition processes
       Implementing service transition in a virtual or cloud environment

      Module 8: Challenges, critical success factors and risks

    • The learning objective for this module is to understand the challenges, risks and critical success factors relating to service transition.

       Challenges facing service transition
       Critical success factors
       Risks
       External factors that affect the approach to service transition

      Module 9: Exam Preparation

    • This unit summarizes the material covered in the previous units and prepares candidates for the examination.

      It is likely that most course providers will wish to offer and review at least one opportunity for a mock examination.

       

Thinking of sitting the ITIL Service Transition Exam? On this page, you will find everything you need to know!

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Transition Certificate in IT Service Management exam.

You can take the exam online (virtually) using a service provided by PeopleCert.

What you Need to Know About the Exam:

In order to achieve this ITIL Intermediate qualification, you must pass the ITIL® Service Transition Certificate in IT Service Management exam.

The course materials provided in the Service Transition eLearning course will provide you with all the information you need for this exam.

The examination will consist of a complex multiple choice, scenario-based closed book paper of 8 questions, to be answered within 90 minutes.

To pass the exam you must get 28 out of 40 questions correct, or 70% and If successful, delegates will gain 3 credits towards ITIL Expert level.

Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).

Before you book you can test that your computer configuration will meet the requirements for a PeopleCert exam, using this online test.

This test focuses on the suitability of your webcam, microphone and internet connection. Please Visit the PeopleCertwebsite for a complete list of information and guidance.

You Will be Tested on:

  • Introduction to Service Strategy

  • Service Transition Principles

  • Service Transition Processes

  • Managing People through Service Transition

  • Organizing for Service Transition

  • Technology Considerations

  • Implementation and improvement of service transition

  • Challenges, critical success factors and risks

Why not try out a free trial module from our ITIL Service Transition eLearning course!

In this ITIL Intermediate trial module, you will learn about core concepts of Service Transition in terms of its purpose, objectives, scope and its relationship to the other ITIL lifecycle stages.

Try the Course Before you Buy!

Like the full ITIL Service Transition (ST) eLearning course, you can access this free trial module from any device whether you are at home, at work, or on the move!

Our course has been fully accredited by PeopleCert, who are licensed by AXELOS as an Examination Institute for IT Service Management.

If you require any other information regarding the course or how to access the e-learning on a mobile device, please feel free to leave your details with us via our online contact form and a member of our team will be in touch.

ITIL ST Free Trial

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