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ITIL® Service Transition

Learning ITIL Poster – The Change Evaluation Process

The change evaluation process is carried out so that the service provider can assess how a change is likely to perform and any potential impact. Here we examine the process, its inputs and outputs and the factors to be considered when performing an evaluation.

Learning ITIL Poster – Service Knowledge Management System

This poster shows thwe architectural layers of the SKMS, and discusses how the data, information and knowledge should be managed.

Learning ITIL Poster – Early Life Support

Our latest ITIL poster is an examination of the Early Life Support process. This is useful for students studying Service Transition and Release, Control and Validation.

Learning ITIL Poster – Change Authorisation Model

Successful change management relies on effective and efficient process particularly when authorizing a change.Here, we provide an example of a change authorization model (this will of course, need to be adapted to suit your individual business needs).

ITIL Change Authorization Model – An Interactive Guide

Successful change management replies on effective and efficient process particularly when authorizing a change. In this interactive guide, we provide an example of a change authorization model, but this will of course, need to be adapted to suit your individual business needs.

ITIL SACM Activity – An Interactive Guide

In this ITIL interactive learning resource, we provide a full overview and understanding of the benefits that can be achieved by your organization from implementing the SACM process.

Types of Change Request in ITIL – An Interactive Guide

Every IT service provider has to implement necessary changes, whilst protecting the services provided to customers. The need for sufficient control needs to be balanced with avoiding unnecessary bureaucracy. In this interactive guide, we will look in detail at the different types of change request, and how each needs to be handled appropriately.

Learning ITIL Poster- CMS and DML

This ITIL learning resource is an examination of the relationship between the Configuration Management System and the Definitive Media Library. This will be useful for students studying Service Transition and Release, Control and Validation.

Exploring ITIL Configuration Item Types –An Interactive Guide

In this ITIL interactive learning resource we explain the different types of CI that ITIL suggests, and provide examples. We consider the attributes that may be held against common CI types.

JP Kotler’s 8 Steps to Successful Change With ITIL – An Interactive Guide

All Service Management improvements require change, and one of the most important aspects of the change will be the change in your culture. Affecting people’s behaviors and changing the way they work must be achieved, and taking the time to address these is a crucial part of the criteria for success.

Learning ITIL Poster  – Change Management Process

In this poster, we will be looking at the Change Management Process including Request for Change (RFC), Approval, and Review and Closure.

Learning ITIL Poster  – The 7 R’s

The ITIL framework provides a set of seven questions that should be asked during the assessment of a change.